The claim

One event produces two claims: the reader’s, which runs on the promotion, and the promoter’s, which runs on the schedule. They are decided by different documents and they end on different days, which is why the reader’s money should never wait for the insurer.

Open the partner account Read a promotion first

Slip stub

Peril identified: 41 minutes after the final whistle
Notified to the insurer: 2 hours, against a 7-day condition
Loss adjuster appointed: day 1
Evidence pack: 9 documents, including a 125,000-entry ledger check
Outcome: insurer settles day 11; the winner is paid day 1

the perilOne stated act that must happen for the prize to be owed - and the estimate of how often it has

the retentionThe largest prize the promoter funds from the promoted product’s own margin, before any cover responds

the coverA schedule of twelve fields that indemnifies the promoter, and is never a reader’s protection

Desk The Cover Slip, cycle 62 · Page the two claims one event produces · Clock one the promotion: the promoter pays the winner · Clock two the schedule: the insurer pays the promoter · Sample gap 10 days, in the winner’s favour

Direct answer A promoted prize and an insurance claim are separate. The winner is paid under the promotion, on the promotion’s own term, which on the sample terms is within a day; the promoter then claims on the schedule, which on the sample took eleven days. The reader’s clock never depends on the insurer’s.

One event, two files

Minutes, hours and days: the notification

The sample peril is identified 41 minutes after the event ends, and the insurer is notified two hours later against a seven-day condition. Notification is not a courtesy: a claim notified after the window can be declined for that reason alone, on exactly the same facts.

The evidence pack, which is nine documents long

A promoted-prize claim is proved by a bundle: the promotion as published, the qualification ledger, the account records for the class, the independent record of the act, the promoter’s decision, the claimant’s file, the settlement the promoter actually made, a statement of the peril’s date and time, and the promoter’s own loss calculation.

Nothing in the bundle has to be shown to the winner, and on this desk’s sample it never is.

Six working days to test 125,000 entries

The ledger check is the long part: 125,000 qualifying accounts, each tested against the terms that were published on the day it was opened. A single account that qualified under a superseded version of the terms is enough to make the promoter’s own certification wrong.

The two clocks, and why they differ by ten days

The winner is paid on day 1 because the promotion says so and because the promotion does not mention the insurer. The promoter’s claim settles on day 11. The ten days are the promoter’s exposure - a cash-flow matter for a business, and not a delay a winner experiences.

Two clocks over eleven daysthe winner's clock the promoter's clock day 0 the act happens day 0 the act happens day 0 identified, 41 minutes day 0 notified to the insurer, 2 hours day 1 paid under the promotion day 1 loss adjuster appointed closed day 1-7 evidence pack assembled, 9 documents day 2-7 ledger tested: 125,000 accounts, 6 working days day 11 settlement agreed gap between the clocks = 11 - 1 = 10 days promoter's own position = it advanced the prize against a claim it had not yet collected winner's position = unchanged by any of it

The award never travels through the winner. Where a promoter has cover, the payer and the payee of the policy are the promoter and the insurer. A reader who wins is paid by the promoter, and the promoter recovers afterwards or does not. That is why a declined insurance claim cannot be answered to a winner as a reason not to pay.

identified 41 minnotification 2 hourssettled day 11winner paid day 1

When it goes wrong

What a declined claim means, and who absorbs it

The small print

What must be published, and what is never published